Carriers and Costs
Shipping is calculated by weight at checkout. Charges to Australian addresses are as follows:
Up to 3kg $10
Up to 3kg $15
All goods are shipped via Australia Post, except to PO Boxes and the Northern Territory, where delivery will be via Express Post.
We do ship internationally at an additional cost. Please see below international pricing:
Africa - $65
Asia Pacific - $65
Central America - $65
Europe - $50
New Zealand - $20
North America - $50
United Kingdom - $50
Other Countries - $65
From time to time, Diamond Kidz runs free shipping promotions. To be notified by email, simply sign up to our newsletter.
Australia Post will attempt to get a signature on delivery, however all drivers are instructed to leave deliveries at the letterbox or front door if premises are unattended. This is at the risk of the customer.
Once the parcel has been delivered to your shipping address, Diamond Kidz takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, you may prefer to have your order delivered to your work address. Diamond Kidz will only replace orders when the order is proved lost in transit by our delivery company.
When will my order be despatched?
We aim to despatch all orders within 48 hours of receipt of payment, except during public holidays when there may be extra delays. Please allow up to 7 working days for delivery during sale periods.
The delivery times provided by Diamond Kidz are estimates only. Diamond Kidz will not be held accountable for late deliveries or loss or damage relating to late deliveries. Deliveries can take longer to reach some rural areas.
How can I track my order?
After you have completed your purchase, and your order has been dispatched from our warehouse, you will receive a dispatch confirmation email from us. This email will provide you with the necessary tracking details for your order.
All products purchased from the Diamond Kidz are sent from our store located in Matraville, NSW Australia.