Returns PolicyItems should be returned new, unused, and with all garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
All items returned should have a Return Merchandise Authorization (RMA) number which can be downloaded here. Unidentified returns may be returned to the sender.
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.
Cosmetics must be returned unused, unopened, and in their original packaging otherwise we may not accept them.
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For all faulty items outside of our Returns Policy, please contact [email protected]
We have made every effort to display as accurately as possible the colours of our products that appear on Diamond Kids Boutique. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Please email [email protected] or call +61 2 9719 3215 if you have any questions as soon as possible.